Dr. Deming: The American Who Taught the Japanese About QualityTouchstone, 1991 M09 15 - 304 páginas Dr. W. Edwards Deming, a household name in Japan, became the prime catalyst behind the incredible success of Japanese industry. In fact, since 1951, the Deming Prize has been the most coveted and prestigious award among Japanese corporations, similar to the Malcolm Baldrige Award for quality in business in the United States. Today, Deming is finally becoming a household name in his own country. The lessons he has to teach American business are more urgent than ever. Just how different is the Deming Management Method? Compare just a few of the many differences in beliefs between conventional organizations and Deming organizations: Standard Company * Quality is expensive * Defects are caused by workers * Buy at lowest cost * Fear and reward are proper ways to motivate * Play one supplier off against another Deming Company * Quality leads to lower costs * Most defects are caused by the system * Buy from vendors committed to quality * Fear leads to disaster * Work with suppliers |
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Página 41
... important benefits of improved quality can't be measured or sometimes even identified . The benefit of loyal customers and happy employees is unknown and unknowable . The improvement in costs because of better quality is also rarely ...
... important benefits of improved quality can't be measured or sometimes even identified . The benefit of loyal customers and happy employees is unknown and unknowable . The improvement in costs because of better quality is also rarely ...
Página 138
... importance can be justified on the basis of expected return . The impact on the financial statements and stock price of many of the most important decisions is unknown and unknowable . Investment in ideas and technologies with no ...
... importance can be justified on the basis of expected return . The impact on the financial statements and stock price of many of the most important decisions is unknown and unknowable . Investment in ideas and technologies with no ...
Página 237
... importance of quality , and he told me , " Yes , but I think design is very important , too . " The point is that quality is built into a product ; it is never inspected into a product . And if you understand that , you understand that ...
... importance of quality , and he told me , " Yes , but I think design is very important , too . " The point is that quality is built into a product ; it is never inspected into a product . And if you understand that , you understand that ...
Contenido
Management and Quality | 3 |
Quality Must Come First | 19 |
What Is Quality? | 35 |
Derechos de autor | |
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Otras ediciones - Ver todas
Dr. Deming: The American Who Taught the Japanese About Quality Rafael Aguayo Vista previa limitada - 1991 |
Dr. Deming: The American who Taught the Japanese about Quality Rafael Aguayo Vista de fragmentos - 1990 |
Dr. Deming: The American who Taught the Japanese about Quality Rafael Aguayo Vista de fragmentos - 1990 |
Términos y frases comunes
adjustments Alfie Kohn American management annual review average bank called CHAPTER company's compete competition competitors consumer control chart control limits cooperation corporate customers defects Deming Prize Deming view Deming's developed economic Edwards Deming efforts eliminate employees engineers example experience fear firm Ford fourteen points funnel goal Herb Cohen higher ideas improve quality increase individual industry inspection inspectors intrinsic motivation Japan Japanese lead leader loans look lower costs management by objectives management's manufacturing market share mean ment merit pay methods million money supply operation percent performance plant problems Procter & Gamble profit quality control quota QWERTY rates red beads responsible reward system seminar Shewhart someone special cause standard statistical control suppliers tampering things tion top management understand variation William Edwards Deming workers worse wrong